Frequently Asked Questions

Below are answers to some of our most frequently asked questions. If you have any other questions or need help, please reach out at patronservices@townhallseattle.org or call (206) 504-2857.


COVID-19 and Building Policies

What is your mask and vaccination policy?

Starting Sept. 15, 2022, masks are strongly recommended but are no longer required at Town Hall Seattle. Proof of vaccination is no longer required for entry to events at Town Hall Seattle. For more details and other important policies, please always refer to our regularly updated COVID-19 Policies and Building Policies any time you plan a visit to Town Hall.

Ticketing

How do I buy a ticket to an event?

Here’s a helpful video showing how to purchase tickets in our new ticketing system!

Remember, if you are a Town Hall member you need to be logged in to view your benefits. Learn more here.


What is the price point of Town Hall tickets?

Accessibility is a core part of Town Hall’s mission. Tickets for most Town Hall-produced events are offered on a sliding scale starting at $5, and tickets are always free for any person 22 & under.

Please note: Town Hall also produces rental partner events, and we do not set those ticket prices. Rental partner event ticket prices can be found on each individual rental event page.

How are your fees and taxes for tickets structured?

We try our best to keep our fees low and our tickets accessible. Our fees are structured around the charges set by our online credit card processor. You can avoid ticket fees by purchasing tickets with cash at the door.

If you are purchasing a ticket that includes a book, sales tax on the book is also required.

When will I receive my in-person ticket?

Your tickets will be sent in an event confirmation email soon after you’ve finished your ticket purchase. If you are attending in person, you will receive a QR code that will be scanned at the door the day of the event (We recommend showing us the QR code on your phone or device. A printout of your QR code is also acceptable).

If you have any problems with your QR code at the door, our team will always be able to find your ticket with the name you used to purchase your ticket.

How will I receive my livestream ticket?

If you are watching virtually, a link to the program will be included in your confirmation email.

Can I exchange my in-person ticket for a virtual ticket (or vice-versa)?

Absolutely! Email us at patronservices@townhallseattle.org with your name and the name of the event. We’ll take care of the rest!

If I can’t attend an event, can I request a refund for my ticket purchase?

Yes! Email us at patronservices@townhallseattle.org with your name and the name of the event and we’ll be happy to process any refund requests. The funds will arrive in your account 5-7 days after the refund has been processed. Note: We are only able to refund Town Hall-produced event tickets.

What if I lose or can’t find my ticket when I get to the event?

That’s never a problem! As long as you know what name you purchased the ticket under, our patron services team will be able to look up your ticket by name.

Attending and Watching

Where is Town Hall Located? How do I get there? Where do I park?

Town Hall is located at 1119 8th Ave (the corner of 8th and Seneca).

Our venue is served by frequent bus routes, is near access to light rail stations, and close to a number of parking options nearby. While we do not have our own parking lot, there are several independent lots nearby. For a parking map, transportation tips, and more, please see our Plan Your Visit page

Note: Discounted parking is available at LAZ Parking (Hilton Hotel garage) just a few blocks from Town Hall. LAZ Parking requires a reservation; get detailed instructions and make your reservation here.

Are masks and proof of vaccination required for in-person attendance?

Proof of vaccination status is no longer required. As of September 15, 2022, masks are strongly encouraged at Town Hall Seattle.

For more information and other policies, please always refer to our regularly updated COVID-19 Policies and Building Policies when planning your visit to Town Hall.

Is Town Hall accessible for people with disabilities?

Yes. Please see our Plan Your Visit page for information about ADA seating, restrooms, ASL and CART services, and more.

How do I ask a question during an event?

Patrons will be invited to ask questions via microphone and/or digitally via a QR code and link. If attending an event in person, please refrain from shouting out questions from the audience. For more information on attendee etiquette, please review our Community Code of Conduct here.

Are events ever cancelled due to inclement weather?

Town Hall’s policy is to only cancel a Town Hall-produced public event if a presenter or performer is unable to get to the venue. If a cancellation occurs, ticket buyers will be notified by email and a refund will be issued. If a rental partner chooses to cancel an event for any reason, the rental client will notify their ticket holders of the cancellation. The cancellation policies of our rental partners may vary and are not set by Town Hall.

Are children permitted at events?

With the exception of select events, Town Hall Seattle does not have age suggestions or restrictions for our programming. We ask that our patrons read the full event descriptions on our website prior to purchasing tickets and attending to make the best choices for themselves and/or any younger guests who might be joining them.

Almost all Town Hall events are unscripted; by nature, our events leave space for open discussion, inquiry, and spontaneity. Conversations, subject matter, and musical set lists may evolve throughout an event without prior notice; should difficult subject matter come up during an event, patrons are always welcome to step into the lobby to take a break before returning to the venue space.

As always, harassment, hate speech, and language that challenges the civil or human rights of any individual or community are not tolerated. You can read our full Community Code of Conduct here.

If you have any specific questions about the content of an event, please contact us at info@townhallseattle.org.

If I have a virtual ticket can I watch the event later?

Most of the time, yes. Most Town Hall-produced events are available for later viewing for up to 5 days after the livestream. The same link that is sent in the confirmation email will take you to the replay of the event.

Please note: Some Town Hall-produced events are only available for livestream during the event; if this is the case, it will be labeled as One Night Only in the event description.

Membership

How do I log in to Ticketure as a member?


When you’re first getting started in Ticketure, Town Hall’s platform for purchasing tickets, you will need to claim your membership in order to access your benefits.

  1. Visit https://ticketing.townhallseattle.org/
  2. Enter your email (the same one you typically use to engage with Town Hall)
  3. Click “Forgot Password”
  4. Check your email for a password reset message from our ticketing system
  5. Follow the email instructions to set a new password
  6. You’re in!

How do I access my member benefits?


You must be logged into your account to view member pricing and vouchers. Vouchers will automatically be applied to applicable tickets.

Check out this helpful video for an in-depth look at how to log in as a member and use your membership vouchers.
Coming soon.

How do I renew my membership?

Coming soon.

Can I sign up for a membership or renew my membership and buy tickets at the same time?

Yes, you can! You can purchase a new membership, renew an existing membership, or make a donation while purchasing a ticket in the same transaction.

I’m not a member yet. How do I learn more about the benefits and sign up?

Visit our membership page for information on how to join our community!

Have other questions? Contact us at patronservices@townhallseattle.org or call (206) 504-2857.
Phone lines are open from 12-4pm Tuesday through Friday and one hour before each event.

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