A Ticketing Reboot

Apr 25, 2022 | Town Crier, Town Hall News

As we jump into the energizing days of spring, we’re excited to unveil an important project that promises to make your Town Hall experience a whole lot breezier. From our historic building to the events themselves, we strive to inspire, excite, and fulfill curiosity — and our ticketing system is a critical part of the patron experience. We’ve worked to improve ticketing over the past few years, but not without challenges. We know that our current ticketing system hasn’t met your needs, we’ve taken your feedback seriously, and we’re pleased to announce a change!

On April 27, we’ll take Town Hall’s ticketing to the next level with a new, improved system. It’s been quite a journey, and we’re grateful for your patience and feedback and for weathering the shifts right alongside us. Here are a few of the perks of our new system:

  • More intuitive interface
  • Streamlined member account login and checkout
  • Member vouchers applied automatically at checkout when logged into your account
  • Simplified event check-in process
  • Direct access to virtual videos – no login required!

We want to extend a special note of gratitude to our members. Town Hall members have always been core to our mission and community and have been instrumental to Town Hall’s growth —  from providing feedback to help us shape our ticketing needs, to the financial support to help us take this critical step forward.

Current ticket holders and Town Hall members: Please keep an eye on your email this week for important information!

We know change isn’t easy, but we hope you’ll spring forward with us as we enter this new era. As always, please reach out to membership@townhallseattle.org if you have any issues with your membership or patronservices@townhallseattle.org if you have any issues purchasing tickets.

Upcoming Events

Today

Rental Partner: The Seattle Times presents

Why are Restaurants So Expensive?

With Ethan Stowell, Kristi Brown, Rachel Yang, and Victor Steinbrueck

Rental Partner: KNKX, KUOW, and UW's Center for an Informed Public present

Stand with the Facts

Protecting Election Integrity with special guest, NPR correspondent Shannon Bond

See All Events

dTown Hall Seattle is committed to accessibility for audiences and artists alike. From our ticketing policies to the capacities of our physical space, our goal is for Town Hall to be a place where everyone can take part, be inspired, and use their voice to shape our future.

Our Venue

In 2019, Town Hall Seattle completed a $35 million renovation, providing an even more accessible home for our city’s conversations and creativity. Core accessibility features of the renovation include:

  • At-grade entrances (8th Ave Entrance to The Lobby, and West Entrance facing Downtown Seattle)
  • Restrooms for all genders and bodies. Our building features 17 all-gender restrooms on our lobby level, as well as ADA-accessible restrooms on the lobby and Forum level
  • Church pew/bench seats with wheelchair and companion seating in The Great Hall, and variable/movable seating in The Wyncote NW Forum and The Mehdi Reading Room
  • A modern, spacious elevator serving all three levels of the building and a wheelchair lift for speaker access to the Forum green room
  • Wheelchair ramp leading to the Forum Stage and wheelchair access via the elevator to the Great Hall stage
  • Accessible backstage areas, restrooms, and green rooms serviced by an elevator
  • Speaker and presenter seating for all bodies and abilities
  • A Hearing Loop system in all three performance spaces. Using T-Coil (wireless receiver) technology, the hearing loop system projects voices and sounds directly from the microphone into an individual’s hearing aid.
  • Braille on permanent room signage throughout the building

A Note on Transportation and Parking

Town Hall Seattle does not have a designated parking lot. Our venue is served by frequent bus routes, is near access to light rail stations, and close to a number of parking options nearby – including discounted, ADA parking at LAZ Parking (6th Ave Coast Seattle Downtown Hotel Garage). Learn more about parking options and discounted parking nearby here.

Program Accessibility & Livestreaming

Town Hall strives to ensure that all audience members can participate fully in our programs. We make every effort to provide real-time captioning (CART), ASL interpretation, translation and transcription services, and seating accommodations upon request.

Town Hall currently provides livestreaming for select events. An event may be livestreamed under any of the following circumstances:

  • In-person tickets to the event are sold out or anticipated to sell out
  • Livestreaming is requested by a speaker or co-presenting partner
  • Livestreaming is requested by a ticket buyer
  • The event topic is relevant to disability or disability justice

Audio and/or video recordings of most Town Hall-produced programs are available to the public approximately 2 weeks after the initial event date. You can find Town Hall’s digital content by visiting the Audio & Video Archives, and by subscribing to our podcasts and YouTube channel.

We do our best to honor livestream requests, pending staffing and permission from speakers and publishers. Contact access@townhallseattle.org to request accessibility services, ask questions, or to let us know what other accommodation you need to participate fully. Please provide at least 2 weeks’ advance notice when requesting CART and Livestreaming, and at least 4 weeks’ notice when requesting ASL.

For more information about our entrances, accessibility requests, and more, check out our Plan Your Visit pages.

Economic Accessibility

Town Hall strives to ensure that the cost of admission is never a barrier to participation. Almost all Town Hall-produced events are available on a sliding scale starting at $10, and many events are free. To break down further barriers to access, our 22 & Under initiative launched in 2019 with support from the Seattle Office of Arts & Culture, making most Town Hall-produced programs free for everyone aged 22 & Under.

If the ticket price to a Town Hall-produced program poses a barrier for you, please contact patronservices@townhallseattle.org for economic accommodations.

Economic Access for Rental Partners: We operate our stages with the same deep commitment to economic accessibility; our performance spaces are the most affordable in the region among similarly sized venues. We underwrite rental rates and related services for other small and midsized nonprofits and mission-aligned producers to help level the cultural playing field and ensure that everyone can afford to take the stage.

Note: Town Hall does not set the ticket prices for Rental Partner events. Our sliding scale ticketing model and 22 & Under tickets do not extend to programs produced by Rental Partners. To identify rental events, look for the gray “Rental Partner” label on our website and printed calendar.

Town Hall values active collaboration with our community, and our commitment to accessibility is no different. We invite you to contact us with feedback and ideas.