As many of you know, accessibility is one of Town Hall’s core tenets. We aim to provide a space that convenes community, hosts new ideas, and inspires connection for all — $5 tickets and free tickets for everyone 22 and under are just some of the ways we bring those values to life.
There are many more ways to continue to improve access for all at Town Hall, whether you’re in the building or engaging through the magic of technology. One of the simplest ways of showing up for our community comes in the form of a single question: What do you need to fully engage with Town Hall Seattle?
Last month, we rolled out a new ticketing system that promises a more streamlined and intuitive ticketing experience. As Executive Director Wier Harman explains in the video below, our patrons told us that one of the things they needed most was being able to purchase a ticket easily, free from frustration. Indeed, a vital first step on the journey to engaging with Town Hall!
Even more exciting, because of our improved ticketing platform, there’s one small but mighty option that now appears each and every time anyone makes a ticket purchase: An Accessibility Services Request.
When an Accessibility Services Request is added to a cart and the purchase is completed, our Patron Services team is notified and will reach out for more information so that Town Hall can meet each patron’s needs. Whether it’s ASL, CART, wheelchair or service dog seating, or something else, we want to hear about what our community needs as we work to normalize and operationalize accessibility on our virtual and live stages.