Patron Services
How Can We Help You?
Call us at (206) 504-2857 or send an email to patronservices@townhallseattle.org
Phone lines open 12-4pm Tues-Fri and one hour before each event.
Looking for your tickets or past purchases? Login to your my.THS account to access your personalized dashboard!
Ticketing Policies
Member Vouchers
If your membership comes with ticket vouchers, they may be used on any Town-Hall produced event that is priced at $5. Vouchers are not applicable for higher-priced events.
Refunds
We are happy to process refunds for event cancellations, or unexpected format revisions (i.e. a program moving from in-person to virtual) To request a refund please email patronservices@townhallseattle.org before the date of your ticketed event. Funds will be returned to your account in 3-7 business days. Please note: Only the price of the ticket will be refunded. Ticket fees will not be included in refund.
Exchanges
We’re always happy to exchange your ticket for an in-person event to the virtual event if you find you cannot attend in-person. Just reach out to our Patron Services team at patronservices@townhallseattle.org with your name, the name of the event, and how many tickets you would like to convert.
Sold Out Events & Standby
At this time, if an in-person event is sold to capacity, we will not host a standby line at the door. Most events are also livestreamed, so if you miss out on getting tickets, watching the stream is the best way to enjoy the event alternatively.