Plan Your Visit

Member FAQ

General Membership Questions

How do I log in as a Member?

Town Hall Memberships are managed through our ticketing platform, Ticketure. When you’re first getting started in Ticketure, you will need to claim your membership in order to access your benefits.

  1. Visit https://ticketing.townhallseattle.org/
  2. Click the log in button in the top right corner
  3. Enter your email & Password
  4. You’re in!

How do I renew my Membership?

Renew Online – Make sure to login using the “Member Login” button at the top right of this page before renewing to simplify the process.  Your username is your email address originally used when purchasing a Membership. If you don’t remember your password, click “forgot password” to reset. Login, choose your preferred Membership level, and follow the purchasing steps. 

Renew by Mail – To renew via mail, address a check to the following indicating the preferred Membership level: 

Town Hall Seattle ATTN: Membership 
720 Seneca St Ste A, Seattle, WA 98101 

Renew by Phone – Contact our Membership Team at  206-452-7367. We’re happy to help you renew over the phone when you provide your name and email! 

What are the Town Hall Neighbor Discounts?

These are discounts around town to museums, restaurants, hotels, and more! Our Town Hall neighbors include: 

Can I sign up for a Membership or renew my Membership and buy tickets at the same time?

Yes, you can! You can purchase a new Membership, renew an existing membership, or make a donation while purchasing a ticket in the same transaction.

How do I buy a Gift Membership?

1. Choose your Gift Membership level at the link provided: Gift a Membership!  

Buying Multiple Gift Memberships?

Customers can put more than one Gift Membership in their cart. They will then receive separate redemption links for each Membership purchased. 

2. You’ll receive a confirmation email with a unique link and code.  

3. Share the unique link and code with your recipient(s) for them to enjoy their year-long Gift Membership! 

If you have any questions or need assistance, please contact membership@townhallseattle.org or call 206.452.7367. 

Thank you for gifting a Town Hall Membership! 

What happens after I purchase a Gift Membership?

Share via Email 

  • Click the “View Membership Voucher” button in the automatic confirmation email you receive to open the recipient’s voucher page. 
  • Once the page opens, copy that URL. 
  • Paste the link into the body of your email to the recipient 
  • Add a personal note and send to the recipient 
  • The recipient will go to their voucher page and follow the instructions for redemption 

Print Out and Share Voucher 

  • Click the “View Membership Voucher” button in this email to open the recipient’s voucher page. 
  • Print the page showing the recipient’s special code and give to the recipient. 

Note: The recipient must use the unique link to redeem their Membership! The Membership begins once it is redeemed.  

If you have any questions or need assistance, please contact membership@townhallseattle.org or call 206.452.7367.  

How do I redeem my Gift Membership?

Congratulations! You’ve been gifted a Town Hall Membership!  

You should have received a unique link and code from the person who purchased the gift for you. The Gift Membership officially begins when the recipient redeems it! 

Note: You can change the level of Membership if interested. For example, if you are gifted a Supporter-level Membership and want to be on the Steward-level for an additional $40, you can select Steward at checkout and pay the difference!  

  

If you have any questions or need assistance, please contact membership@townhallseattle.org or call 206.452.7367. 

Member Benefit Questions

How do I redeem my $5 discount? Can I use the discount on multiple tickets? (All Members)

Yes, your discount applies to ticket(s) for Town Hall-produced events! Members receive $5 off each ticket. Just enter promo code: MEMBER at checkout.

Can I use my Member discount on any event?

Not quite. Member benefits apply to events produced by Town Hall Seattle only; they do not apply to Rental Partner events.

Rental Events are always labeled with the words “Rental Partner” and are color coded with a gray bar below the main image (click to enlarge):

Graphic showing the format of Rental Partner events.

How do I redeem my 6 complimentary tickets? (Benefactor Members Only)

  1. Find the Town Hall event* of your choice and click “Get Tickets” 
  2. Log in to your Member account when prompted at the top of the page 
  3. Add desired tickets 
  4. Enter promo code BENEFACTOR at checkout.  

        *Applies to any Town Hall-produced event. Does not include Rental Partner events.

        Do I need to use all 6 of my free tickets at the same time? (Benefactor Members Only)

        No. You can redeem your 6 free tickets for any Town Hall-produced event. Join us for 6 different events, or bring a group of friends to one or two events. The choice is yours!

        How do I redeem my 2 complimentary tickets to every Town Hall-produced event? (Town Founders Only)

        1. Find the Town Hall event* of your choice and click “Get Tickets” 
        2. Log in to your Member account when prompted at the top of the page 
        3. Add desired tickets 
        4. Your 2 complimentary tickets will automatically be applied at checkout! 

        *Applies to any Town Hall-produced event. Does not include Rental Partner events.

        How do I redeem my complimentary Supporter Membership? (Patron, Benefactor, and Town Founder Members Only)

         1. Add a Gift Membership at the Supporter-level to your cart. Make sure you are logged in to your member account.

        2. Your discount will automatically be applied at checkout for one use during your Membership cycle! 

         3. You will receive an automated email confirmation with a unique link that you then can forward to your gift recipient. 

         4.This unique link will automatically apply the discount when the recipient goes to redeem!

        *Valid for one year after redemption. 

        If you need assistance setting up your Gift Membership, please contact membership@townhallseattle.org or call (206) 452-7367.

        Questions?

        Contact us at membership@townhallseattle.org or call 206-452-7367.