Member FAQ

General Membership Questions

How do I log in as a Member?

Town Hall Memberships are managed through our ticketing platform, Ticketure. When you’re first getting started in Ticketure, you will need to claim your membership in order to access your benefits.

Visit https://ticketing.townhallseattle.org/
Click the log in button in the top right corner
Enter your email & Password
You’re in!

How do I renew my Membership?

Renew Online – Make sure to login using the “Member Login” button at the top right of this page before renewing to simplify the process.  Your username is your email address originally used when purchasing a Membership. If you don’t remember your password, click “forgot password” to reset. Login, choose your preferred Membership level, and follow the purchasing steps.

Renew by Mail – To renew via mail, address a check to the following indicating the preferred Membership level:

Town Hall Seattle ATTN: Membership
720 Seneca St Ste A, Seattle, WA 98101

Renew by Phone – Contact our Membership Team at  206-452-7367. We’re happy to help you renew over the phone when you provide your name and email!

What are the Town Hall Neighbor Discounts?

These are discounts around town to museums, restaurants, hotels, and more! Our Town Hall neighbors include:

10% off Whole Pizzas at Ananas Pizzeria in First Hill (right across from Town Hall!) 
10% off Food & Beverage at Rumba on Pike  
5% off Food & Beverage at A Pizza Mart in First Hill 
10% off Food & Beverage at First Hill restaurant STELLA. at Hotel Sorrento.  
10% off Membership at SIFF (Seattle International Film Festival) – email membership@townhallseattle.org for the code.
10% off Membership Frye Art Museum – email membership@townhallseattle.org for the code.

How do I buy a gift membership?

Choose your Gift Membership level of choice at this link.
Receive an automated email confirmation with a unique link and code that will automatically be applied at checkout when your recipient goes to redeem.
Give this unique link to the recipient!

Digitally – Click on the link in the confirmation email, copy the URL, and email it to the gift recipient with your own special note.

Physically – Click on the link in the confirmation email, print out the page with both the link and code, and give to the recipient.

Note: The gift recipient will need the unique link received in the email confirmation after purchasing to redeem their Membership. The Gift Membership officially begins when the recipient redeems it.

Gift Recipient can change the level of Membership if interested. For example, if they are gifted an Advocate-level Membership and want to be on the Supporter-level for an additional $15, they can select Supporter at checkout and pay the difference!

Customers can put more than one Gift Membership in their cart. They will then receive separate redemption links for each Membership purchased.

Can I sign up for a Membership or renew my Membership and buy tickets at the same time?

Yes, you can! You can purchase a new Membership, renew an existing membership, or make a donation while purchasing a ticket in the same transaction.

I’m not a Member yet. How do I learn more about the benefits and sign up?

Visit our Membership page for information on how to join our community!

Member Benefit Questions

How do I redeem my $5 discount? Can I use the discount on multiple tickets? (All Members)

Yes, your discount applies to any ticket(s) for any Town Hall-produced event! Members receive $5 off each ticket. Just enter promo code: MEMBER at checkout.

Can I use my Member discount on any event?

Not quite. Member benefits apply to events produced by Town Hall Seattle only; they do not apply to Rental Partner events.

Rental Events are always labeled with the words “Rental Partner” and are color coded with a gray bar below the main image (click to enlarge):

Can I still use benefits from last season now that Membership benefits and levels have been updated?

Town Hall will honor benefits from our 2023-2024 season, such as 4 free NA drink vouchers and 4 half-off any beverage vouchers. Contact us at membership@townhallseattle.org if you have any questions.

How do I redeem my 6 complimentary tickets? (Benefactor Members Only)

Find the Town Hall event* of your choice and click “Get Tickets”
Log in to your Member account when prompted at the top of the page
Add desired tickets
Enter promo code BENEFACTOR at checkout.

*Applies to any Town Hall-produced event. Does not include Rental Partner events.

Do I need to use all 6 of my free tickets at the same time? (Benefactor Members Only)

No. You can redeem your 6 free tickets for any Town Hall-produced event. Join us for 6 different events, or bring a group of friends to one or two events. The choice is yours!

How do I redeem my 2 complimentary tickets to every Town Hall-produced event? (Town Founders Only)

Find the Town Hall event* of your choice and click “Get Tickets”
Log in to your Member account when prompted at the top of the page
Add desired tickets
Your 2 complimentary tickets will automatically be applied at checkout!

*Applies to any Town Hall-produced event. Does not include Rental Partner events.

How do I redeem my complimentary Supporter Membership? (Patron, Benefactor, and Town Founder Members Only)

1. Add a Gift Membership at the Supporter-level to your cart. Make sure you are logged in to your member account.

2. Your discount will automatically be applied at checkout for one use during your Membership cycle!

3. You will receive an automated email confirmation with a unique link that you then can forward to your gift recipient.

4.This unique link will automatically apply the discount when the recipient goes to redeem!

*Valid for one year after redemption.

If you need assistance setting up your Gift Membership, please contact membership@townhallseattle.org or call (206) 452-7367.

Have other questions?

Phone lines are open from 9-5PM Monday through Friday.