Patron Service Associate

  • Seasonal
  • Seattle

Town Hall Seattle is a nonprofit community cultural center, offering a broad program of music, humanities, civic discourse, and world culture events. Formed collaboratively in 1998 as a shared venue, Town Hall Seattle is at once an arts organization and a community resource, with a season collectively programmed by the community itself. Town Hall serves more than 100,000 audience members and artists at 400+ events annually, and its century-old landmark home reopened in 2019 after a $35 million top-to-bottom renovation.

ABOUT THE POSITION

Town Hall Seattle seeks a seasonal, part-time Patron Services Associates to oversee Town Hall’s nightly ticketing activities. The Patron Services Associate (PSA) is responsible for processing ticket orders and running the nightly box office with front-of-house volunteers. As the first line of contact for many of Town Hall’s patrons and the general public, the Patron Services Associate serves as an ambassador for the organization and its continued growth, development, and success. Reporting to the Production Manager, with oversight by the Box Office Manager, the PSA works closely with the nightly House Manager to manage day-of-show logistics and public safety at Town Hall-produced events. The ideal candidate will develop a familiarity with and passion for Town Hall’s mission and programs to act as a friendly and effective advocate for the organization. Shifts vary in length but are typically 4-5 hours. Shift times vary based on event needs. Evening and weekend hours are required.

ESSENTIAL FUNCTIONS/DUTIES

  • Oversee nightly ticketing and front of house operations for Town Hall events. Process ticket transactions with cash and credit cards.
  • Act as the primary day-of-event on-site contact for front of house volunteers; assign duties, train individuals as needed, and report shift completion for each event.
  • Set up event-related furniture (e.g., tables, chairs, and music stands, signage, etc.) and strike and reset as needed to prepare for the following day’s events.
  • Support box office tracking, reporting, and data collection.
  • Encourage audience engagement with upcoming programs/events.
  • Provide in-person and remote (email & phone) customer support; lead by example and respond promptly and professionally to customer inquiries and requests.
  • Spearhead accessibility efforts. Assist members of the public with special needs, including early and reserved seating for mobility impaired persons.
  • Coordinate with house staff to ensure that the lobby, bathrooms, and outdoor areas are clean and maintained during all performance and rental hours. Vacuum lobby space(s) as necessary to maintain cleanliness.
  • Coordinate with staff to ensure the clean, secure, and event-ready operation of the building. This may at times include interacting with the unhoused community in our neighborhood.
  • Actively engage in work with a positive attitude as a member of the Town Hall team. Ensure that all interactions are culturally responsive, respectful, and based on a foundation of Town Hall’s commitment to inclusion, diversity, equity, and accessibility.
  • Assume crowd control and/or evacuation responsibility during emergencies in consultation with House Manager and building staff.
  • Maintain best practices in cash-handling procedures.
  • Complete all box office reports, deposits, and paperwork, including membership paperwork.
  • Other duties as assigned.

 QUALIFICATIONS

  • A minimum of one year of experience in a service-oriented role required.
  • Proven success working with volunteers and/or the public, preferably in an events-related capacity.
  • Familiarity with box office procedures, volunteer oversight, and experience with donor and membership cultivation a plus.
  • Familiarity with or ability to quickly learn POS interfaces and software applications (Microsoft Suite, Ticketure, and Salesforce among others).
  • Highly accurate with attention to detail.
  • Flexible, collegial, and self-directed working style with a sense of humor.
  • Ability to handle cash and reconcile nightly box office earnings.
  • Passionate about performing arts, cultural advocacy, and books.
  • Ability to work quickly and independently, to think clearly under pressure, problem solve and prioritize needs, and to maintain a calm and friendly demeanor when dealing with the public.
  • Proven success working with the public, preferably in an events-related capacity.
  • Punctual and dependable.
  • Ability to consistently display a positive, friendly, and energetic attitude and professional appearance.
  • Applicants must be able to work a varied and flexible schedule including evenings and weekends (minimum of two weekends per month), lift and carry up to 25 lbs., and work on their feet for several hours at a time.
  • Work schedule as assigned by production leadership and as dictated by monthly event calendar (10-20 hours per week); ability and willingness to work long hours when necessary.

COMPENSATION AND STRUCTURE

  • Starting hourly rate is $19.97/hour and the position is non-exempt.
  • This position is seasonal, September-June, with limited summer hours.
  • Paid sick and safe time, per Washington state law.
  • Meal stipend based on shift eligibility.
  • ORCA card benefits available for travel to and from shifts.

TO APPLY
Submit resumé and cover letter to jobs@townhallseattle.org, with “Patron Services Associate: Name” in the subject line.

Applications will be reviewed on a rolling basis, with an ideal start in February of 2024.

Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. We strongly encourage applications from people with diverse backgrounds and lived experience, even if you have most but not all the qualifications listed above. If you feel enthusiastic about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you.

Town Hall is an equal opportunity employer. Town Hall was founded to be an accessible shared resource for the community: a place where everyone is welcomed, represented, and valued regardless of their race, sex, sexual orientation, gender identity, age, national origin, religion, disability, size, or class. Please see our full racial equity statement here.

 

To apply for this job email your details to jobs@townhallseattle.org

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