Town Hall Seattle is a nonprofit community cultural center, offering a broad program of music, humanities, civic discourse, and world culture events. Formed collaboratively in 1998 as a shared venue, Town Hall Seattle is at once an arts organization and a community resource, with a season collectively programmed by the community itself. Town Hall serves more than 100,000 audience members and artists at 400+ events annually, and its century-old landmark home reopened in 2019 after a $35 million top-to-bottom renovation.
ABOUT THE POSITION
Town Hall seeks a seasonal, part-time House Manager to manage day-of-show logistics and public safety at Town Hall produced events and rental events. Reporting to the Production Manager, the House Manager works with the production staff to ensure a clean, safe, and customer service-oriented environment for our patrons. The House Manager serves as liaison to Town Hall rental clients, artists and speakers, press, booksellers, and other event personnel. Event-related duties include furniture set-up, building upkeep, day-of-show event coordination, and managing operations of the Town Hall cafés. Shifts vary in length but are typically 5-7 hours. Shift times vary based on event needs. Evening and weekend hours are required, a minimum of 3 shifts per week.
- Responsible for the smooth and efficient execution of rental and Town Hall-produced events.
- Prepare for events by reading through provided materials; create a plan for managing the day’s event and share the plan with the assigned production staff.
- Act as the primary day-of point of contact between Town Hall and presenters, performers, and rental clients; set a professional and positive tone for all interactions.
- Oversee hourly production during events. Expertly manage large capacity and complex events with highly coordinated project delegation.
- Open building and ensure presentable condition of building exterior and all event spaces: lobbies, restrooms, cafés, and building exterior. Manage cleaning and maintenance as necessary to keep facility in a continuously event-ready state. This may at times include interacting with the unhoused community in our neighborhood.
- Take initiative and proactively coordinate event setup, execution, and break down/reset. Maintain high quality service and execution standards.
- Articulate and enforce Town Hall policies and regulations to building users.
- Assist members of the public with a variety of special needs, including early and reserved seating for injured or disabled persons. Facilitate day-of coordination of ASL interpreters and CART services.
- Collaborate with technical staff to ensure proper set-up and a clear plan for the run of show. Assist with set up and troubleshooting as needed and able.
- Respond to emergency situations by determining and implementing an appropriate response with the support of Town Hall’s front of house staff & volunteers.
- For Town Hall-produced events: work with day-of-show production team, introducer, and “talent” to initiate event start, introduce select programs, transition event to Q&A and moderate questions as needed. Work with event partners, such as booksellers, to coordinate post-event activities.
- Complete end-of-event walkthrough with clients, caterers and staff, ensuring that all spaces have been returned to their pre-event state.
- Reconcile nightly cafe refreshments earnings.
- Submit post-event report in a timely manner, providing comprehensive details about each important aspect of the event. Deposit nightly refreshments, concessions, and box office earnings.
- Actively engage in work with a positive attitude as a member of the Town Hall team. Ensure that all interactions are culturally responsive, respectful, and based on a foundation of Town Hall’s commitment to inclusion, diversity, equity, and accessibility.
- Attend regular mandatory production meetings with the house management team to ensure follow-up on any issues encountered at events.
- Other duties as assigned.
- Minimum two years of experience in theater, event production, catering & food service, or related fields.
- Excellent organizational, supervisory, and customer service skills and the ability to work quickly and independently, to think clearly under pressure, problem solve and prioritize needs, and to maintain a calm and friendly demeanor when dealing with the public. Experience with public speaking is a plus.
- Detail-oriented with the ability to take strong initiative as a shift lead but work well as a team member.
- Ability to follow written instructions and communicate effectively with others in oral and written form.
- Familiarity with or ability to quickly learn software applications (Microsoft Suite, Ticketure, Salesforce, and OBS among others).
- Aptitude to learn basic audio-visual technology operation and lighting.
- Maintain high quality service and execution standards including proper professional attire when working with rental clients, staff, and audience members.
- Strong work ethic and solution-focused attitude. Must be receptive to constructive feedback and improve systems and setup on the fly.
- A current Washington State Food Handler’s Permit (may be obtained 14 days after starting position) and MAST alcohol server’s permit (may be obtained up to two months after starting position).
- Familiarity with lighting, sound, audio-visual systems and equipment.
- Passionate about the performing arts, cultural advocacy, and books.
- Must be able to work a varied and flexible schedule including nights and weekends.
- Work schedule as assigned by production leadership and as dictated by monthly event calendar (12-20 hours per week); ability and willingness to work long hours when necessary.
- Ability to lift and carry up to 25 lbs., and work on one’s feet for several hours at a time.
- Ability to navigate stairs easily and to stand or walk about 75% of the time.
COMPENSATION AND STRUCTURE
- Starting hourly rate is $21.24/hour. This position is non-exempt
- This position is seasonal, September-June, with limited summer hours
- Paid sick and safe time, per Washington state law
- Meal stipend based on shift eligibility
- ORCA card benefits available for travel to and from shifts
Submit resumé and cover letter outlining specific qualifications and your interest in Town Hall, to firstname.lastname@example.org, with “House Manager: Name” in the subject line.
Applications will be reviewed on a rolling basis, with an ideal start in February of 2024.
Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. We strongly encourage applications from people with diverse backgrounds and lived experience, even if you have most but not all the qualifications listed above. If you feel enthusiastic about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you.
Town Hall is an equal opportunity employer. Town Hall was founded to be an accessible shared resource for the community: a place where everyone is welcomed, represented, and valued regardless of their race, sex, sexual orientation, gender identity, age, national origin, religion, disability, size, or class. Please see our full racial equity statement here.
To apply for this job email your details to email@example.com